FACT Team Business Analyst
The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an analyst on the FISA Agency Communication (FACT) and Training Team in the Financial Systems division.
The primary responsibilities of the position are:
Communicate requirements for the implementation of new functionality and provide workshop and written material that explains system functionality.
Serve as a liaison between the Financial Management System project and City agencies, ensuring agency concerns and issues are handled professionally and expediently.
Identify and communicate agency concerns and issues to the Team Leader and determine how they should be addressed for follow up conversations.
Plan, track, and report status of agency readiness for the deployment of accounting, budgeting, and procurement functionalities.
Work extensively with agency primary contacts to provide overall assistance to agencies in areas such as agency readiness planning, issue resolution, and communicating system functionality enhancements.
Provide post-deployment support, including assisting the FISA Call Center with answering, logging, and following up on calls.
Write announcements and other agency communications.
Perform other special assignments as needed including: providing assistance, direction, and follow up activities for oversight and line agencies in completing functions for business events conducted throughout the year.
Perform administrative tasks as needed.
Work closely with internal business teams to create/develop documentation for End users to explain the functionality, workflow and business rules.
Proactively identify, manage and resolve issues & risks.
NOTE: Occasional travel to agencies within the 5 NYC boroughs is required during business hours.
Superb written and verbal communication skills, including the ability to translate IT/financial systems functionality into simple yet effective communications for end users.
Demonstrated proficiency with MS Excel, Microsoft Word and PowerPoint.
Ability to coordinate activities from end-ta-end with periodic guidance and input from management and/or teammates.
Ability to multitask, prioritize, quickly and independently resolve problems, while under tight deadlines and while maintaining a positive and professional working relationship with all project participants.
Basic knowledge of project planning, managing, organizing and status reporting.
Ability to speak in front of a user group and clearly describe how business functions and exception process / usage scenarios are executed from within the FISA Financial System software.
Knowledge of some or all of the following: FMS Accounting, VENDEX, IFA, Payee Information Portal (PIP).
Understanding of Process flows, Use Cases, Scenarios, tasks and workflow.
Understanding or programming interfaces to pass data between applications.
Experience conducting presentations for audiences of at minimum 50 people.
Experience in a writing, communication position, or training position for an Enterprise Resource Planning (ERP) system implementation
Demonstrated experience with Completed SDLC implementations in a communication and/or training position within the prior years for a large system implementation (ERP implementation preferred).
|Job Category||Banking & Finance, Finance, Information Technology, Technology|